Right of withdrawal

Right of withdrawal for consumers

For contracts, the following right of return applies to contracts that have been concluded exclusively using means of long-distance communication (letter, telephone, fax, email, Internet, etc.):

You can return the goods received without stating a reason within 14 days by returning the goods. The period begins after receipt of this instruction in text form (e.g. by letter, fax, email), but not before the recipient has received the goods (in the case of recurring deliveries of the same type not before receipt of the first partial delivery) and also not before fulfilling our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Paragraph 1 and 2 EGBGB as well as our obligations in accordance with § 312e Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. You can only declare the return by requesting a return in text form for goods that cannot be sent as a parcel (e.g. bulky goods). In order to meet the deadline, the timely dispatch of the goods or the return request is sufficient. In any case, the return is at our expense and risk.

The return or the return request must be made to:

LUREG-Industrie
owner Martin Ludwig e.K.
Friedrich-Adolf-Soergel-Str. 24
D-95194 Regnitzlosau

Email: info@lureg.de

Return Sequences

In the event of an effective return, the services received on both sides must be returned and any benefits used (e.g. benefits in use) must be surrendered. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is solely due to their inspection - as you would have been able to do in a shop, for example. You do not have to compensate for any deterioration caused by the intended use of the item. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.

End of cancellation policy.